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Returns

Thank you for shopping with The Sunday Freckles! We strive to provide you with high-quality swimwear that you love and that meets your expectations. However, if for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction. We are always here and happy to help!

1. Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

  • The item must be in its original condition, unworn, unwashed, and with all tags, hygiene seal, and labels attached. Items that show signs of use, such as makeup stains, animal hair, perfume, or similar product stains, will be denied for return. Sets must be returned with all pieces intact as originally sold.

  • Please note that for hygiene reasons, we cannot accept returns for a refund or exchange on swimwear items if the hygiene seal has been removed or torn.

  • The return request must be initiated within 30 days of receiving your order.

  • The item must be accompanied by the original proof of purchase (order confirmation or receipt).

  • Each eligible item can only be returned or exchanged once. Items that have already been exchanged cannot be returned.

  • Items purchased with a gift card (store credit) cannot be returned for a refund or exchange.

  • Non-Returnable Items

    The following items are non-returnable:

    • Items marked as final sale or clearance.

    • Items purchased from third-party retailers. Please contact the respective retailer for their return policy.

    • Damaged or Faulty Items

2. Returns Process

If you have received a defective or damaged item, the wrong size or product, or if the items do not fit you, to initiate a return, please follow these steps:

  1. Contact our customer support team at admin@thesundayfreckles.com within 30 days of receiving your order. We will respond within 48 hours.

  2. Please include the following information in the subject line of your email: "RETURN REQUEST – ORDER NUMBER." Provide a detailed description of the issue, including the reason for the return, along with your order number. For defective, incorrect, or not-as-described items, please provide a clear picture or video of the problem.

  3. Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).

  4. Carefully package the item(s) in their original packaging, including all accessories, and clearly mark the RAN number on the package.

  5. Once your return request is approved, you can send the item(s) back to our designated return address provided with the RAN. Kindly refrain from sending your return to the address on the package, as it is not the designated return address and may affect the processing of your return.

  • Please note that you will be responsible for the shipping fee for the return unless the item is faulty or we made an error in fulfilling your order.

  • Ship the package back to us using a reliable and trackable shipping method. We are not responsible for failed delivery attempts resulting from negligent customer behavior. Negligence includes, but is not limited to, refusal of shipment confirmation and providing incorrect consignee information (such as order address, contact number, or consignee's name). In such cases, we are unable to process a refund.

3. Refunds and Exchanges

Once we receive and inspect the returned item(s), we will notify you of the status of your return and proceed with the refund or exchange as follows:

  • Refunds: If the returned item(s) meet the eligibility criteria, we will issue a refund to the original payment method used for the purchase. Please allow at least 14 business days for the processing of your return and the issuance of the refund.

  • Please note that any discounts, promotions, or gift cards used at the time of purchase will be applied proportionally to the refunded amount.

  • Exchanges: If you would like to exchange the item(s) for a different size, color, or style, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to availability. If the requested item is unavailable, we will issue a refund instead.

4. Contact Us

Your satisfaction is our utmost priority. If you have any further questions or require assistance with your return, please don't hesitate to contact our customer support team at admin@thesundayfreckles.com. We are here to help!"

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